0 forum postLONDON (eTurboNews) – Air Astana was named the Best Airline in Central Asia & India at the 2012 World Airline Awards held at Farnborough Air Show in the UK last week.
The World Airline Awards are the primary benchmarking tool for Passenger Satisfaction levels of airlines throughout the world, delivering a unique survey format based on analysis of business and leisure travellers, across all cabin travel types (First Class, Business Class, Premium Economy Class and Economy class).
Air travellers were surveyed by telephone, questionnaires and online about their experiences with airlines on the ground and in the air over a 10 month period. The survey measured passenger satisfaction across more than 38 key performance indicators of airline front-line product and service, including check-in, boarding, onboard seat comfort, cabin cleanliness, food, beverages, in-flight entertainment and staff service. The survey covered over 200 airlines, from the largest international airlines to smaller domestic carriers.
During the ceremony, Edward Plaisted, CEO of Skytrax presented the World Airline Award to Peter Foster, President of Air Astana.
The Best Airline in Central Asia & India ratings in full:
- Air Astana
- Indigo Airlines
- Jet Airways
- SriLankan Airlines
- Kingfisher Airlines
- Spicejet
- Jetlite
- Uzbekistan Airways
- Pakistan International
- Air India
Air Astana is a joint venture between Kazakhstan’s national wealth fund Samruk Kazyna and BAE Systems, with respective shares of 51% and 49%. It currently operates a fleet of 26 aircraft comprising two Boeing 767-300, five Boeing 757-200, ten Airbus A321/A320/A319, six Embraer E-190 and three Fokker 50. The airline serves 22 domestic and 36 international destinations.
Air Astana is a full member of the International Air Transport Association (IATA) and was the first airline in Kazakhstan to achieve EASA Part 145 aircraft maintenance certification. In September 2011, Air Astana passed its third annual IATA Operational Safety Audit (IOSA), without any findings.
